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Privacy Policy

Starts at 60 Group www.travelat60.com

Last updated: 6th of August 2026

Starts at 60 Group (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, and protect your personal information.

By using our website or booking services, you consent to the practices described in this policy.

1. What Personal Information We Collect

Depending on how you interact with us, we may collect:

  • Name
  • Email address
  • Phone number
  • Postal/residential address
  • Date of birth
  • Payment details (e.g. credit card information, processed securely via third-party payment providers)
  • Dietary and medical information (where relevant to your travel arrangements, e.g. allergies, mobility requirements, medical conditions)
  • Emergency contact details

We only collect sensitive information (such as dietary and medical details) where it is reasonably necessary for planning and delivering your travel arrangements, and with your consent.

2. How We Collect Your Information

We collect personal information through:

  • Forms on our website
  • Phone bookings
  • In-person bookings
  • Third-party booking platforms and travel agents
  • Cookies and analytics tools on our website (see Section 7)

Where possible, we collect information directly from you. In some cases, we may collect information from a third party acting on your behalf (e.g. a travel agent or a person booking on behalf of a group).

3. Why We Collect and Use Your Information

We use your personal information to:

  • Process and manage your bookings
  • Communicate with you about your travel arrangements
  • Meet legal, tax, and record-keeping obligations
  • Send you marketing communications about offers, tours, and promotions (see Section 5 for opt-out options)
  • Improve our website and services

We will not use your information for a purpose unrelated to these without your consent, unless required or authorised by law.

4. Who We Share Your Information With

We may disclose your personal information to:

  • Payment processors, to process deposits and payments
  • Tour operators, to arrange and deliver your travel experience
  • Marketing platforms (e.g. Mailchimp), to send you communications you’ve opted into
  • Overseas providers, where necessary to deliver international travel arrangements

Overseas Disclosure (APP 8)

Some of our service providers, including tour operators and marketing/payment platforms, may store or process personal information overseas. Where we disclose personal information to an overseas recipient, we take reasonable steps to ensure that recipient handles your information consistently with the Australian Privacy Principles, except where an exception under APP 8.2 applies (for example, where you have consented to the disclosure after being told we may not be able to enforce the APPs against the overseas recipient).

5. Marketing Communications

We may send you marketing communications about our tours, offers, and news by email or SMS, where you have provided your details to us or opted in.

You can opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email
  • Contacting us directly using the details in Section 9

We will not send you marketing communications after you opt out, other than communications necessary for an existing booking.

6. Data Retention

We retain booking and financial records for a minimum of 7 years in accordance with Australian tax law, after which records are securely destroyed or de-identified.

7. Cookies and Website Analytics

Our website uses cookies and analytics tools to understand how visitors use our site and to improve your browsing experience. You can adjust your browser settings to disable cookies, though this may affect the functionality of our website.

8. Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. This includes secure storage systems and restricting access to personal information to authorised personnel only.

9. Access, Correction, and Complaints

You have the right to request access to, or correction of, the personal information we hold about you. If you believe we have breached the APPs, you can lodge a complaint with us using the contact details below.

Privacy Contact: Email: [email protected] Phone:1300 414 198

We will investigate and respond to your complaint within a reasonable timeframe. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

10. Data Breach Notification

As our annual turnover exceeds A$3 million, we are subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act.

In the event of a data breach that is likely to result in serious harm to an individual whose personal information is involved, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as soon as practicable, in accordance with our obligations under the Privacy Act.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website, with the “last updated” date shown above.

12. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Starts at 60 Group Website: www.travelat60.com Email: [email protected] Phone: 1300 414 198